1. Happiness Pays How employee satisfaction, engagement, and inclusion boost your bottom line
2. According to a recent study*, happiness at work directly leads to higher performance. *A 2013 Gallup study of 2,000 teams comprising 150,000 employees examining the relationship between happiness at work and performance Happy employees are more productive
3. When the going gets rough, happy employees work harder Employees who feel respected, included, and listened to by their companies work harder and are more productive, even in times of economic downturn, when financial rewards are off the table.
4. What comprises employee satisfaction? Feeling engaged with one’s company Taking personal satisfaction in one’s work Feeling motivated to work harder to achieve better results Being recognized and rewarded when better results are obtained Feeling like a member of the team, not a cog in the machine
5. How many employees really feel engaged with their jobs? A 2013 Gallup study of workers in 142 countries found that the proportion of employees who feel engaged at work is just 13%
6. Put differently, 87% of the world’s workers are less than satisfied with their jobs.
7. What happens when employees aren’t happy? If work is a depleting, dispiriting experience, employees will quit. Even if they stay, they’ll quit emotionally and their productivity will decline.
8. What can employers do to increase employee happiness? Begin by getting some direct feedback. By requesting their input, you’ll show your employees that you’re not just asking for what you want to hear, but for what you need to hear.
9. Act upon your employees’ feedback Don’t worry! You’ll probably be (pleasantly) surprised to learn that most employees don’t put higher salaries at the top of their job satisfaction requirement lists.
10. Implement solutions that meet your employees’ needs In 2013, The Energy Project, in tandem with The Harvard Business Review, surveyed over 20,000 employees across a wide range of companies and industries. The findings from participating employees were amazingly similar.
11. Happy, satisfied, productive employees have four core needs Physical: opportunities to regularly renew and recharge at work Emotional: feeling valued and being rewarded for their contributions Mental: having the autonomy to focus on their important tasks and decide how to get their work done Spiritual: doing more of what they do best and enjoy most, and by feeling connected to a higher purpose at work.
12. How happy employees directly affect your bottom line They’re more innovative and creative They work better with their colleagues and form more effective, productive teams They engage better with customers and build stronger, loyalty-based relationships They’re more committed to your company’s long-term well-being
13. A few final figures about employee satisfaction The #1 factor affecting length of tenure at an organization is the quality of that employee’s relationship with his or her immediate supervisor. More recognition equals better relationships. Absenteeism declines when employees are thanked and valued for the work they do. Positive engagement with strategic recognition results in 50% higher sales and 38% higher productivity. – All figures from Gallup